Questions?

We've Got Answers.

  • XINRA is a hospitality recognition platform that combines transparent digital tipping, meaningful staff recognition, guest feedback, and venue insights in one simple experience.

  • XINRA is built for cafés, restaurants, bars, pubs, hotels, and other hospitality venues that want to better recognise their teams and improve the guest experience.

  • Yes. Every tip goes directly to staff. XINRA does not deduct any commission from staff tips.

  • Guests simply scan a venue QR code, select the staff member they'd like to recognise, and choose to leave a tip, feedback, or both.

  • No. XINRA works directly in a web browser, so there's nothing for guests to install.

  • Yes. Guests can recognise great service with feedback, a tip, or both.

  • Most venues can be onboarded quickly. We'll guide you through setup, staff onboarding, and getting your venue ready to launch.

  • Yes. Whether you operate a single café or multiple hospitality venues, XINRA is designed to scale with your business.

  • Pilot venues receive discounted subscription pricing, dedicated onboarding support, early access to new features, and the opportunity to help shape the future of XINRA.

  • Simply complete the application form on the Start a Pilot page. We'll review your application and contact you to discuss the next steps.

  • Tips are processed securely through Stripe and paid directly to eligible staff. XINRA never manually distributes staff tips.

  • Yes. Payments are securely processed using Stripe, one of the world's leading payment platforms. Sensitive payment information is never stored by XINRA.

  • No. Guests can leave a tip, feedback, or both without creating an account or downloading an app.

  • Yes. XINRA operates independently using QR codes, so it doesn't require integration with your existing point-of-sale system.

  • Guests simply scan a venue QR code and choose the staff member they'd like to recognise before leaving a tip, feedback, or both.

  • Venues can choose how tips are distributed. Depending on the venue's settings, tips can go directly to the selected staff member or be shared using the venue's chosen tip distribution model.

  • No. XINRA works using QR codes and mobile devices your guests already have.

  • Most venues can be onboarded quickly, with the XINRA team guiding you through setup, staff onboarding, and launch.